Ultimate Steps Recorder Review – Guide, Troubleshooting, and Best Alternative

Last Updated on November 11, 2021 by Jane Joe

A screenshot or screencast explains more than a thousand words. When you want to troubleshoot some problem on your Windows PC, Steps Recorder is the built-in screencast tool, which you can launch the program without extra downloading. Just learn more about the Steps Recorder review, the recording process, as well as its best alternative from the article.

Problem Steps Recorder

Part 1: The Ultimate Review of Steps Recorder on Windows

1. What is Windows Steps Recorder

Windows Steps Recorder is a built-in screen recorder for Windows, formerly known as Problem Step Recorder (PSR), which records the exact steps you took on a Windows computer through screenshots and text for troubleshooting purposes. It is very helpful in recording the steps for reporting a bug, showing someone how to do a certain task, and troubleshooting the problem remotely. But it is only a simple screen recorder with limited features. When you need to capture some complicated task, Steps Recorder is not a good choice.

Steps Recorder Interface

2. Windows Steps Recorder Review


  1. Capture troubleshooting process on a computer without installing.
  2. Provide a simple and easy recording process to capture videos.
  3. Save the recording in a ZIP file, including mouse click, action, etc.
  4. Add annotations and comments at any time during the recording.


  1. Cannot record the text that you type, such as the password.
  2. Do not support a full-screen game accurately or provide details.
  3. Unable to tweak the video quality, frame rate, and more settings.
Record Troubleshooting PSR

3. How to Reproduce a Problem with Steps Recorder

Step 1: Click the Start button on your Windows. Choose the Accessories option from the Windows Accessories option. After that, you can open the Steps Recorder app in Windows 10, or the Problem Steps Recorder app in Windows 7 or Window 8.1.

Note: Go to the Start menu and type the PSR directly in the search box to launch the program on your computer.

Launch Steps Recorder

Step 2: Once you are ready, you can click the Start Record button to record and problem. Go through the steps to perform the problem you are trying to diagnose. Moreover, click the Add Comment button to add an explanatory comment to the screenshot.

Step 3: When you have done, select the Stop Record button. Then you can review the steps you have recorded to make sure it shows what you want it to present, and then tap or click the Save button. Name the ZIP file and share the files with Steps Recorder via Email or others.

Steps Recorder Recorded File

Note: The default number of saved screen captures is 25. If you take more than 25 screenshots, the previous ones will be overwritten. When you need to extend more screenshots, you have to increase the value.

Part 2: Troubleshooting for Steps Recorder Problems

This is the title

1Why I cannot record videos with Steps Recorder?

Steps Recorder is designed to record the problems of your computer, instead of the movies and gameplays. Because the movies are DRM protected, you cannot capture the streaming movies and others.

2Why Steps Recorder cannot save screenshots?

Check the Setting menu and choose the Yes option for the Enable screen capture menu. Moreover, you can also adjust the value of Steps Recorder to make sure the screenshots are within the limitation.

3Why is Steps Recorder not working on Windows 10?

Go to the regedit with the following folder, and rename from AppCompat to AppCompat_HOLD, hklm\software\policies\microsoft\windows\AppCompat. After that, you can capture and submit another Procmon log file.

Part 3: The Best Alternative of Windows Steps Recorder

Is there a Steps Recorder alternative to capture the desired screen videos without limitation? Screen Recorder is one of the best Steps Recorder alternatives to capture screen videos, system audio, microphone voice, and webcam footage. You can tweak the frame rate, video codec, audio codec, and more other settings.

  1. Customize the desired recording area or choose the full-screen recording.
  2. Add annotations, shapes, callouts, lines, texts, or even draw on the video.
  3. Provide the scheduled recording to capture the recording automatically.
  4. Enable to edit the videos, trim the desired parts, or share them with others.
Win Download Mac Download

Step 1: Once you have installed Screen Recorder, launch the program on your computer and click the Video Recorder option to reproduce and record the problems as Steps Recorder alternative. Click the Gear icon and tweak the desired video and audio format.

Select Video Recorder

Step 2: It enables you to choose the Full option or the Custom option. You can also turn on the System Sound option and the Microphone option to capture the audio files. Moreover, you can also remove the audio noise and enhance the audio quality.

Speaker Audio Options

Step 3: Click the REC button to record the audio and video files. During the recording, you can explain what is going on your computer by drawing circles, arrows, texts, callouts, and more others. Once you have captured the desired files, you can click the Stop button.

Record YouTube

Step 4: It will save the recording automatically. You can preview the recording within the program, trim the desired part of the video with the start point and the endpoint, and even share the recorded files to social media websites within one click.

Win Download Mac Download


Problem Steps Recorder is an awesome tool to become familiar with and guide users through. Being compact, simple, and built right into Windows. But if you have more requirements or want a better experience, such as capturing video games, Screen Recorder is one of the best screen recorder alternatives without watermark. Any queries about the topic, you can leave a comment in the article.

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