6 Easy Methods to Fix DownloadHelper Not Working on Chrome/Firefox

Last Updated on September 5, 2023 by Jane Joe

DownloadHelper should be one of the best extensions for different browsers, including Chrome, Firefox, and more. As the add-on to your browser, the stability is always a headache problem, especially for downloading some large videos. Whether you need to find troubleshoot the DownloadHelper problems or find the best alternative to download high-quality videos from some online streaming sites, you can read the article to find the answers.

Fix DownloadHelper Not Working

Part 1: Why DownloadHelper Not Working on Chrome/Firefox

But DownloadHelper is not always working, especially when you need to get some high-quality media files. Whether it fails to fetch the videos from the URL you want to download, or it keeps buffering, what should be the reason, and how to fix it?

1. The content is protected by copyright or video resources are not available.

2. It is not the latest version of the web browser to download the media files.

3. Cannot download the desired video format, audio codec, subtitles, or others.

4. Lack of storage space, computer memory, and others for file downloading.

Video DownloadHelper Win Download Mac Download

Part 2: 5 Workable Solutions to Fix DownloadHelper Not Working

Method 1: Restart Your Computer

Restarting your computer is a helpful and efficient way to solve most problems, including DownloadHelper doesn't work. It enables you to resolve storage space, computer memory, and other related problem. You can go back to the DownloadHelper extension to find whether out it works properly.

Windows 11 Restart

Method 2: Update Your Browser Version

When your browser version is not the latest version, you cannot run the latest version of DownloadHelper with the new features, such as Inter Explore. Especially when you have a new computer, you need to check your browser for updates and install them to download the desired videos.

Chrome Update

Method 3: Reinstall DownloadHelper Extension

Of course, make sure the extension is the latest one when DownloadHelper is not working. The version of the extension is constantly being updated, which will find some new problems. It can fix some compatibility issues with the web browser, the latest technologies for online streaming, and more.

Video DownloadHelper

Method 4: Clear the Cache Data

If you have used DownloadHelper for a very long time or downloaded a series of videos, there will be a lot of cached data. It not only slows down the loading and download speed but also stops DownloadHelper from working. You can clear the cache data to make sure everything works.

Clear Browse Data

Method 5: Reinstall DownloadHelper

If none of the above methods can solve the problem of DownloadHelper not running properly, then re-downloading it as an extension is the last resort to remove the previous data and remove the problem of the video downloading extension not running smoothly.

Win Download Mac Download

Part 3: Best DownloadHelper Alternative to Download Videos

What should you do if DownloadHelper still does not work? CleverGet Video Downloader is the best DownloadHelper alternative to download media files from multiple online streaming channels. Besides the downloading features, you can also use the built-in web browser to fetch and play the content from the URL directly. It supports more than 1000 online streaming sites, including YouTube, Vimeo, Facebook, and others.

1. Download a series of movies from online streaming via an M3U8 playlist.

2. Detect and fetch video resources and provide multiple downloading options.

3. Save videos to MP4/MKV/WEBM with up to 1080P in output video quality.

4. Auto-detect Ads of videos and remove them for a better viewing experience.

Win Download Mac Download

Step 1: Download and install CleverGet Video Downloader, you can launch the program on your computer. Click the 3-dot button in the toolbar in the upper right corner and choose the Setting button to tweak the destination folder and maximum download tasks in the General tab.

CleverGet Setting Chrome

Step 2: Click the streaming channel from the user interface or type the URL directly. Search for the desired video from the built-in web browser. When you playback the content, it will detect the files and provide a download icon at the bottom right corner.

CleverGet Play Embedded Video

Step 3: Click the Download icon to find the different download options for the video. After that, you can choose the desired quality of the video, file format, and other settings. Check the files you want to download before clicking the Download button to download files as DownloadHelper.

CleverGet Download Embedded

Step 4: It will download the videos automatically. The video or audio added to the download list will be placed in the Library menu in the sidebar. Just check the detailed process for downloading in the Downloading tab. As for the downloaded videos, they will be available in the Video tab.

Win Download Mac Download


DownloadHelper, the most popular extension for downloading videos in your browser, is very fast and easy to use. But you might also find DownloadHelper does not work properly. Here are some simple solutions to fix the problems as well as the best alternative to help you out.